Shipping & Delivery
At Hydrolyst, we are committed to ensuring your order reaches you as quickly and smoothly as possible. Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed and fulfilled within 1–3 business days, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
Delivery Timeframes
Estimated delivery times are as follows:
- West Malaysia: 1–5 business days
- East Malaysia: 3–7 business days
Delivery timeframes are estimates only and may vary due to courier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To assist with your claim, please provide:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
- Any other supporting evidence reasonably requested by Hydrolyst
Claims submitted without sufficient proof may not be eligible for a refund, replacement, or store credit.
Upon review and verification of the issue, Hydrolyst may, at its sole discretion, offer a replacement, store credit, or refund.
Hydrolyst reserves the right to reject claims where insufficient evidence is provided or where the claim is determined to be inconsistent with the reported issue.
Order Cancellations
Orders may only be cancelled before they have been processed and dispatched from our fulfilment facility.
Once an order has been shipped, cancellation requests cannot be accommodated.
Lost or Missing Parcels
If your parcel is marked as delivered but cannot be located, please contact the courier service directly using the provided tracking number.
Hydrolyst is not responsible for parcels that are lost, stolen, delayed, or misplaced after they have been successfully handed over to the courier or marked as delivered by the courier service.
Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur during periods of high order volume, courier disruptions, adverse weather conditions, public holidays, or other unforeseen circumstances.
Hydrolyst shall not be liable for delays caused by third-party courier services. However, we will make reasonable efforts to assist customers in resolving delivery-related issues.